1. Eligibility

You must be at least 18 years of age and legally eligible for marriage under applicable laws. All information and documents provided by you must be accurate, genuine, and verifiable.

2. Collection of Information

We may collect your personal details via our mobile app, WhatsApp, email, or telephone. For verification, we may require proof of identity and qualification/career-related details, such as Aadhaar Card, Voter ID, Driving License, Educational Certificates, or similar documents. You consent to our use of this information strictly for matchmaking purposes in accordance with our Privacy Policy.

3. Profile Review & Approval

All profiles are subject to internal review before approval. Submission of a profile does not guarantee approval. Once approved, you must pay a non-refundable registration fee.

4. Service & Scope

After registration, you will be informed of customized matchmaking consultation charges, payable in parts:

• A portion upfront,
• A portion during service,
• A portion after engagement or wedding, depending on your preference.

Services include:

• Suggesting 2–3 matches per month,
• Discussing your profile with potential families,
• Coordinating with both families once mutual interest is established,
• Facilitating exchange of contact details once both families agree.

5. Limitations of Service

No Guarantee: We do not guarantee marriage, engagement, or a successful match within any time frame. Marriage is a personal, family-based decision, and we only facilitate introductions.

We are not responsible if:

• A suggested match does not meet your expectations,
• Discussions between families do not progress, or
• No marriage materializes despite using our services.

6. Payments & Refunds

- Registration fees are strictly non-refundable.
- Other service charges may be partially refundable only if you request cancellation within one (1) month of payment.
- After one month, no refunds shall be entertained under any circumstances.
- Payments must be made as per the agreed schedule.

7. Member Responsibilities

You are responsible for the truthfulness and accuracy of your details. You agree not to misuse our services or share false, misleading, or offensive content. You acknowledge that matchmaking requires patience and understanding, and outcomes cannot be forced.

8. Limitation of Liability

Our services are provided on a best-effort basis, without warranties of any kind.

We shall not be liable for:

• Any unsuccessful matches,
• Emotional or financial loss,
• Decisions taken by you or your family based on our introductions.

No legal claims, disputes, or complaints shall be initiated against Prime Matrimony, including with the National Consumer Helpline, as using our service is entirely your free choice.

9. Termination

We reserve the right to suspend or terminate any membership without refund if:

• False or misleading information is provided,
• Payments are not made on time, or
• Misconduct or misuse of services occurs.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Himachal Pradesh, India.

11. Acceptance of Terms

By registering with Prime Matrimony and making payment, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.